Our Office Management Team

The UK ICF is supported by our Office Management Team who provide administration and telephone support to the UK Chapter to both the UK ICF Board Directors and Members.

Meet the Team:


Alison Hancock

Company Director, Effective Business Management Ltd



Alison was founder of Effective Business Management Ltd in 2010 to provide virtual business and admin support to clients. Within the 6 years of running Effective Business Management Alison worked to develop the relationship with the UK ICF Chapter and the Board of Directors.

Alison and her team now provide Operational Management support to the UK ICF Chapter covering all aspects of the business and working closely with the UK Board of Directors and will continue to be at the forefront of keeping UK ICF members informed.

During her career Alison has extensive experience of having worked in different customer services industries. She has over fifteen years experience of managing teams to deliver all aspects of the customer experience. Her excellent professional manner and focus on service are assets that underpin everything she undertakes. After having her first child and returning to work part-time, there was an opportunity for Alison to set up and run her own business which she did and hasn’t looked back.

When not managing the UK ICF Chapter, Alison enjoys spending time with family and friends, especially having great fun with her two children on days out and getting down to the coast as often as possible.


Steve Hancock

Operations Manager, Effective Business Management Ltd 


Steve graduated from Leeds with a BSC (Hons) Management degree and has spent over twenty years working in Operational Managerial roles within various industries in National Operational and Account Director roles for blue chip companies including General Electric and Mitie Technical Facility Management.

Steve’s background has been focused around managing multiple customer service accounts for UK wide coverage and ensuring that professional delivery of services with a strong emphasis on the customer services, achieving performance targets and development of long term relationships.

Steve joined Alison in March 2016 to work for Effective Business Management as partners in business as well as in life. When not working on the UK ICF Chapter work Steve enjoys going to live music events, experimenting in the kitchen and family time out and about exploring the great outdoors.