Privacy Statement

EFFECTIVE DATE: MAY 25, 2018

INDEX –

Introduction

Definitions

What Information Is Collected

How Information Collected Is Used

Legal Basis For Processing Personal Under General Data Protection Regulation (GDPR)

Retention Of Data

Transfer Of Data

Disclosure Of Data

Security Of Data

Public Forums

Email And Spam Policy

Communications Regarding UK ICF Programs And Services 

Choice/Opt-Out Or Corrections/Update

Your Rights 

Service Providers

Links To Other Sites

Children’s Privacy 

Change In Terms Of Privacy

Site Content

Contacting The Website 

 


The UK ICF Charter Chapter (UK ICF) (“us”, “we”, or “our”), which operates the https://www.coachfederation.org.uk website (the “Service”), recognises the importance of protecting our users’ privacy. To that end, we have created our privacy statement and spam policy in order to demonstrate our commitment to privacy. Information on how site content can and cannot be used is also listed below. Please note that spam laws and regulations above and beyond UK ICF’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the UK ICF website.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.coachfederation.org.uk

By using this website you are agreeing to this policy, you also consent to our use of cookies as described below.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

What Information is Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). 

This information is used to deliver the information, products and/or services that you request. It may also be used to notify you of future UK ICF products, services and/or opportunities that may be of interest to you. When completing these forms, please do not supply another person’s personal data to us unless we prompt you to do so and you have received that individual’s consent to do so.

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, City, County, Region, Postal code
  • Employment Information
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

 UK ICF and its Web hosting company, acting as ICF’s agent, collect and store technical information about your visit to our website (“Usage Data”). We use this information for statistical purposes to make our site more accessible to visitors and the information we collect is not provided to any other third party. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

The UK ICF server uses this information to provide certain features during your visit to the Web site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies – We use Session Cookies to operate our Service.

Preference Cookies – We use Preference Cookies to remember your preferences and various settings.

Security Cookies – We use Security Cookies for security purposes.

To see more details about the cookies we use please see our cookie declaration page.

How Information Collected is Used

The UK ICF uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Demographic and profile data collected at our site may be added to a database maintained by UK ICF to customise your website experience. It may be used to contact users of the website for online surveys or advocacy purposes if the user has indicated an interest.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), UK ICF’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

 

UK ICF may process your Personal Data because:

 

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

UK ICF will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. 

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

UK ICF will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

UK ICF will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, UK ICF may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

UK ICF may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of UK ICF
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. 

This site uses physical, electronic and managerial procedures to protect information collected online including firewalls to protect the loss, misuse and alteration of the information under our control.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Public Forums

This site makes list servers and Web forums available to its users. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose personal or business information.

Email and Spam Policy

We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency or company at any time unless compelled to do so by law. We will use your email address solely to provide timely information about UK ICF and its programs and services. UK ICF will maintain the information you send via email in accordance with applicable international law.

In compliance with the CAN-SPAM Act, GDPR, and CASL all email sent from our organisation will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

Member/coach contact information included on UK ICF’s website is not posted for the purpose of promoting/marketing products/services to coaches. It is primarily posted for the purpose of allowing potential clients of a coach to connect with a coach. All other email and electronic communications with members should adhere to the following principles:

  1. You should have a prior relationship with the person receiving your email. (Someone giving you their business card is acceptable in this regard, as it implies permission to get in contact. The same is true if someone has sent you an email.)
  1. A valid “from” and “reply to” address must be included with each message.
  1. If you have a subscription list, you should send a confirmation email that the person wishes to be on the list.
  1. There should always be a quick way to unsubscribe from any mail list.
  1. Any request to cease mailing from an individual or organisation should be quickly honoured.
  1. A complaint involving a breach of this policy may be considered a violation of the UK ICF Code of Ethics, and therefore referred to the Independent Review Board for their consideration. Should they find a breach occurred, remedies may be required. Sanctions may also be imposed such as suspending or terminating the coach’s membership and/or credential with the UK ICF.

Please note that spam laws and regulations above and beyond UK ICF’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the UK ICF website.

Communications Regarding UK ICF Programs and Services

UK ICF has a strict anti-spam policy. However, we do want UK ICF Members, Credential-holders and affiliates to be aware of programs, services and opportunities available to you as a member of the UK ICF community. Communications from UK ICF may include, but are not be limited to the following:

  • Messages regarding UK ICF awards programs
  • Chapter Leader Update emails
  • Emails from and regarding Communities of Practice
  • Information about the Credentialed Coach Finder
  • Prospective client RFPs distributed via the Credentialed Coach Finder
  • Updates on the UK ICF Credentialing program, as well as updates specific to your credentialing status
  • Messages from and regarding the UK ICF Foundation
  • Member Update emails
  • Membership renewal reminders
  • Invitations to webinars and teleconferences designed to enhance your membership experience
  • Invitations to participate in UK ICF-initiated and/or -supported research
  • Information about UK ICF industry research
  • Twitter Ambassador emails

Choice/Opt-Out or Corrections/Updates

Users of our website can opt out of receiving communications from us and our partners. 

If you no longer wish to receive any future communications or need to change or modify information previously provided, please email admin@coachfederation.org.uk or call +441922660088. 

If you wish to opt-out or modify your membership details you must contact Global Headquarters (https://coachfederation.org) as they collect and manage your membership information.

They can be contacted at: 

ICFheadquarters@coachfederation.org or call +1.859.219.3580. 

Alternatively, you may also opt out of receiving email communications by clicking the unsubscribe link in any email.

Your Rights

UK ICF aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You can update your Personal Data with Global in your profile settings section (https://apps.coachfederation.org/eweb/DynamicPage.aspx?WebCode=MyInformation). 

If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you provide to UK ICF. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

If you wish to exercise any of these rights, you may contact UK ICF Headquarters at admin@coachfederation.org.uk or +441922660088 

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links to Other Sites

The website contains links to other sites. UK ICF is not responsible for the privacy practices of such websites. Inclusion of links to an outside website, whether in an advertisement or content area of UK ICF’s website, is not an endorsement of the website or a guarantee that the information it contains is accurate.

We strongly advise you to review the Privacy Policy of every site you visit.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Change in Terms of Privacy

UK ICF reserves the right to alter its privacy policies. 

We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Site Content

You may access, download and print materials on this website for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without first obtaining written consent from UK ICF. 

Furthermore, you may not use the materials found on this website on any other websites or in a networked environment without first obtaining written consent from UK ICF.

All materials on this site (as well as the organisation and layout of the site) are owned and copyrighted by the International Coach Federation. © Copyright International Coach Federation (ICF). All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of UK ICF.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact the following:

By email: admin@coachfederation.org.uk

By visiting this page on our website: https://www.coachfederation.org.uk/contact-us/

By phone number: +441922660088